Privacy Policy

BLP Business Solutions Pty Ltd (“BLP Business Solutions”, “we”, “us”, “our”) is committed to protecting your privacy and handling personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect

We may collect personal information that is reasonably necessary for our business activities, including:

Contact details (name, email address, phone number)
Business information (company name, role, project details)
Website and technical data (IP address, browser type, device information)
Information provided through forms, emails, or client engagements
Information we receive from our clients when providing services

We do not intentionally collect sensitive information. If such information is provided, it will be handled in accordance with applicable laws.

2. How we collect personal information

We collect personal information in a variety of ways, including:

Directly from you (via forms, email, phone, or meetings)
Through our website and digital tools
From our clients and internal service providers
Automatically via cookies and analytics tools

3. Cookies and tracking technologies

We use cookies and similar technologies to:

Improve website functionality and performance
Analyse website usage
Support marketing and advertising activities

You can control cookies through your browser settings. Disabling cookies may affect your experience on our website.

4. Why we collect and use personal information

We collect and use personal information for purposes including:

Providing our services (including website development, hosting, and support)
Communicating with clients and users
Managing client relationships and projects
Improving our services and website
Marketing and business development (where permitted)
Complying with legal obligations

We will only use personal information for purposes that are reasonably expected or otherwise permitted by law.

5. Disclosure of personal information

We may disclose personal information to:

Our team members (employees and contractors)
Hosting providers and infrastructure partners
Software providers (such as internal CRM, analytics, and project management tools)
Professional advisers (e.g. legal, accounting)
Regulatory authorities where required by law

We take reasonable steps to ensure that external parties handle personal information appropriately.

6. Data hosting and client data

As a digital agency, BLP Business Solutions may host and manage client systems and data.

In many cases, BLP Business Solutions acts as a service provider on behalf of clients.
Clients remain responsible for determining how personal information is collected and used on their systems.

We process client data in accordance with our agreements and applicable laws.

8. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

Secure hosting environments
Access controls and authentication measures
Use of reputable cloud service providers
Staff and contractor confidentiality obligations

No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Data retention

We retain personal information only for as long as necessary to:

Fulfil the purposes outlined in this policy
Comply with legal and regulatory obligations
Resolve disputes and enforce agreements

When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

10. Access and correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out-of-date, incomplete, or misleading. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

11. Marketing communications

We may send you marketing communications where permitted by law. You can opt out at any time by:

Clicking the unsubscribe link in emails
Contacting us directly

12. Data breaches

If we experience a data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

13. Complaints

If you have a complaint about how we handle personal information, please contact us using the details below. We will:

Acknowledge your complaint promptly
Investigate the issue
Respond within a reasonable timeframe

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

14. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the “Last updated” date will be revised accordingly.

15. Contact us

If you have any questions, requests, or complaints, please contact:

BLP Business Solutions Pty Ltd
Email: info@blpbusinesssolutions.net.au